Privacy policy

Terms of use

Les Produits du Québec may suspend, temporarily or permanently, this website's entire or partial operation.

Neither Les Produits du Québec nor its service providers shall be held liable for any loss or damage that may be directly or indirectly incurred as a result of delays or waiting times involved in the use of the website, the inability to use the website or any computer virus that may infect the computer of a user who accesses the website.

Les Produits du Québec may modify these terms of use at any time. It is the user's responsibility to be aware of any changes made, even without prior notice from Les Produits du Québec or service providers. This website and its use are governed by the laws of the Province of Québec. Any dispute or litigation relating to these terms and conditions shall be settled by the exclusive jurisdiction of the courts of the Province of Québec.

The user agrees to hold and indemnify Les Produits du Québec and its service providers from and against all damages, costs and expenses, including reasonable legal fees, related to any violation of these terms and conditions, either by the user or by users of the user's account in connection with the use of this website, or the publication or transmission of any information on this website by the user or by users of the user's account.

Access, or attempted access, to restricted areas reserved for Les Produits du Québec personnel or authorized users is strictly prohibited. Any violation or attempted violation of restricted password-protected areas will result in automatic prosecution of the offender.

Personal information and confidentiality

By using this website, the user acknowledges that they have read, understood and accepted the above terms and conditions and the legislation protecting personal information described below.

Legislation on the protection of personal information

This website is published in the province of Québec, Canada. Québec and Canadian laws protect the user's personal information. Users may inquire about their rights by consulting the following website:

Except where required by law, Les Produits du Québec maintains the confidentiality of all personal information obtained about the user of this website.

Use of personal information

Information collected by Les Produits du Québec, with the user's consent, allows employees and service providers authorized by the organization to send the user printed or electronic documentation, to respond to the user's requests for information, to examine a request for a licence to use any of the certification marks held by Les Produits du Québec, to allow the use of any of these marks where applicable, to subscribe the user to publications or to the Les Produits du Québec newsletter, and to register the user on mailing lists or for surveys. This information is used to help us understand user habits and interests in order to serve them better.

Transmission of personal information

A request made by a user may require the transmission of personal information to a service provider or subcontractor who must respond to that request.

By authorizing Les Produits du Québec and its partners to send them documentation, the user consents to Les Produits du Québec transmitting their personal information to a service provider or subcontractor for a purpose other than responding to their request for information or a newsletter.

If a service provider or subcontractor unaffiliated with Les Produits du Québec is to use personal information held by the organization, it must sign a confidentiality agreement with respect to this information and only use it for the purposes for which consent was given by the user.

Information collected automatically by this website

When the user accesses this website, information is automatically exchanged between the user's computer, the website's server and Google Analytics servers, the DoubleClick Campaign Manager (DCM) ad server and a third party responsible for producing website traffic statistics.

Exchanged information includes:

  • the domain name of the internet service provider and the user's IP address;
  • the type of browser, device and operating system used to access the website;
  • the date and time the website was accessed;
  • the pages of the website that were visited;
  • the source website address.

This exchange of information is necessary for the proper functioning of this website. The information is kept for statistical purposes. It is also held in data logs for security purposes and to produce website traffic statistics. The information contained in these logs may be shared with third parties in the event of security-related audits or law enforcement investigations. They are not used for any other purpose.

Use of cookies

A cookie is a small text file sent to a user's browser by a website. It serves as a reminder of the user's preferences and makes the user's next visit to the website more efficient. Cookies can also be used for advertising purposes. The use of cookies is common, and most major websites use them to serve their customers better. Most web browsers are designed to accept cookies, but settings can be changed to reject them. This website uses cookies for website operation, personalized content, advertising and statistical analysis.

Request, comment, or complaint

The user may request to access, amend or delete personal information collected on them by Les Produits du Québec. To submit a request, comment, or complaint in this regard, the user should contact [email protected] while providing identifying information.

Online product presentation

Les Produits du Québec is neither the representative, nor the agent, nor the proxy of the manufacturers of products presented online and shall not be involved in any way by a claim or a dispute between a manufacturer of goods or products and their buyer.

Copyrights and trademarks

All content published on or otherwise accessible through this website is protected by copyright. Content posted on this website and copyrighted content is owned or controlled by Les Produits du Québec or its content providers. Any use, reproduction, distribution, publication, or retransmission of content, in whole or in part, is strictly prohibited without the prior written permission of Les Produits du Québec or the copyright owner.

Product, service, company names, and logos displayed on this website may be certification marks or trademarks used by their respective owners and are protected accordingly. It is prohibited to use any certification mark or trademark displayed on this website without the prior written consent of Les Produits du Québec or the trademark owner.

For information or permission regarding copyrights or trademarks, please contact [email protected]

Photos and videos

The reproduction of photos from this website is prohibited. Videos may only be used for viewing purposes and may not be reproduced, in whole or in part, without the written permission of Les Produits du Québec.

Contact us

You may contact the person in charge of the protection of personal information at Les Produits du Québec in writing or by phone: [email protected], 514 847-9799, ext. 100.